All our natural bath and body items are shipped as soon as payment is cleared. Any orders over $100.00 will require a signature. Most items are shipped either UPS, FED EX or USPS. If item is damaged when received then you will need to contact us through the website at the "Contact" form at the top of the page within 24 hrs of receipt. If item is lost you will need to file a claim with the shipping carrier to be refunded of money. Please make sure that when placing an order that the name and address is correct so as not to have a delay in shipping.
We do understand that sometimes a product is going to be returned for whatever reason. To start the return process you will need to contact us through the "Contact" form on this website at the top of the page. You will be responsible for your return cost, unless you were shipped the incorrect product then we will pay for the return shipping cost. Purchase refund request may be granted within 7 days after receipt of product. Products must be in original packing.
**Placing insurance on all returned items is strongly recommended.